Frequently Asked Questions
General Information
How can I make a payment?
You can pay using major credit/debit cards, bank transfers, or other online payment options during checkout.
I am having trouble completing my payment. What should I do?
If you encounter any issues while paying, contact our customer support team at info@wendesi.lk for assistance.
How do I use a promotional code?
Enter your promo code in the designated field during checkout. The discount will be applied automatically.
Can I pay in installments / Easy Payment Plan (EPP)?
Yes, EPP options are available on eligible products. Select your preferred plan during checkout and follow the instructions.
Most Asked Questions
Are my online transactions safe?
Yes. We use secure digital encryption and safety protocols to protect your personal and payment information.
How long will it take to receive my product?
Delivery times vary by location. Typically, orders are delivered within [within 07 days ]
Can I pick up my order instead of waiting for delivery?
Yes. You can select the “Pick Up” option during checkout and collect your order from one of our showrooms once it’s ready.
What should I do if my order is missing items, damaged, or incorrect?
Contact our customer service immediately with your order details at info@wendesi.lk so we can resolve the issue quickly.
What is the cancellation and return policy?
You can cancel or return your order according to our company policy. Please contact customer support at info@wendesi.lk for assistance.
How do I request a refund?
Refunds are processed after a successful return. Contact our customer service at info@wendesi.lk to initiate a refund and follow the instructions.
What is the warranty policy?
Warranty coverage depends on the product type. Check the product page or your warranty card for detailed information.
How do I make a warranty claim?
Contact our customer service or email us at info@wendesi.lk .