Terms and Conditions

Introduction

Wendesi.lk (“we”, “our”, “us”) operates as a premier online platform in Sri Lanka for electronics and electrical goods. Committed to transparency, we respect and protect the privacy of our users (“you”, “your”). This policy explains how we collect, use, disclose, and safeguard your information, and outlines your rights and choices.

Information We Collect

  • Personal Information: Name, contact details (email, phone), delivery address, payment information, and account credentials.
  • Transactional Data: Order history, product preferences, and payment method details.
  • Technical Data: Browsing activities, device and IP details, cookies, and analytics data essential for site functionality and improvement.

Use of Your Information

  • Process and complete orders, coordinate deliveries, and manage returns/refunds.
  • Offer personalized recommendations, promotions, and updates.
  • Support customer service including after-sales care.
  • Monitor site performance, enhance security, conduct analytics, and detect fraud.
  • Notify about product launches, discounts, and other relevant news.

Disclosure of Information

  • Service Providers: Logistics partners, payment processors, and support teams.
  • Affiliated Entities: Trusted vendors and brand partners (e.g., for warranty fulfillment).
  • Legal Obligations: Authorities, if required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or restructuring.

Cookies & Tracking

We utilize cookies and similar technologies to enable account access, provide tailored content, analyze website usage, and improve user experience. You may manage cookie preferences via your browser.

Your Rights & Choices

  • Access and correct your personal data.
  • Request deletion of your account.
  • Opt out of marketing communications.
  • Withdraw consent without affecting prior processing.

Data Security

We implement strong security safeguards such as encryption, secure storage, and restricted access. However, no system is 100% secure, so we advise caution when sharing sensitive details.

Children & Minors

Our services are intended for users aged 18 or older. We do not knowingly collect personal data from minors. If you believe we have unintentionally done so, please contact us immediately.

Third-Party Links

We may include links to external websites. We do not control these sites and are not responsible for their content or practices. Please review their privacy policies before use.

Policy Updates

We may update this policy from time to time. Any material changes will be posted on our website with revised effective dates and, where possible, communicated directly to registered users.

Contact Us

Privacy Officer – Wendesi.lk
Email: info@wendesi.lk
Phone: (+94) 72 164 9161
Address: No. 288/1/A, Hokandara Rd, Hokandara